Help
Support
Questions, problems or ideas: write to us and a person will read it.
Email hello@everycare.app. If it is about your account, send it from the email address you sign in with, so we can find it.
EveryCare does not contact emergency services. If someone needs help now, call your local emergency number first, then use EveryCare to let your circle know.
Common questions
I can't sign in
Use the same option you signed up with: email and password, Apple, or Google. Choosing a different one creates a separate account. Still stuck? Email us from the address on your account.
My invitation has expired or didn't arrive
Invitations last seven days. Ask the person who invited you to send a new one from the senior's care circle, and check that it went to the right email address.
Reminders aren't reaching my phone
In EveryCare, open Settings, then Notifications, and check each reminder type is on. Then check that your phone allows notifications from EveryCare, and that a Focus mode or battery saver is not holding them back.
Does EveryCare work without a signal?
Yes. Marking a dose or a task as done is saved on your phone and sent to your circle as soon as you are back online.
How do I leave a care circle?
Open the senior's care circle and choose to leave it. You can leave once someone else in the circle can manage it, so the senior is never left without a coordinator.
How do I delete my account?
In EveryCare, open Settings, then Delete account. You can also do it on the web at everycare.app/delete-account.
What happens to my information?
Our Privacy Policy explains what we hold, who can see it, and your rights.